Support

Contact options

For the quickest help, call or message us on WhatsApp. Include the watch model, MPN, order details, and clear photos where relevant so we can answer accurately.

Product advice

We can help compare case sizes, strap types, movement styles, water resistance, model references, and catalogue prices before you choose a watch.

If you are buying a gift, tell us the preferred wrist size, dress style, and delivery deadline so we can narrow the options.

Ordering and availability

Availability is confirmed before any order is accepted. Some watches may sell through quickly, so a product being listed on the catalogue does not guarantee it is still available at the moment you enquire.

We confirm the exact model, MPN, price, delivery cost, payment method, dispatch timing, and any known warranty or packaging details before payment.

Delivery support

High-value watches are sent using suitable tracked delivery and may require a signature. Please make sure the delivery address and contact number are correct before dispatch.

If a delivery appears delayed, damaged, or missing, contact us immediately so we can check tracking and raise an investigation with the carrier.

Returns and refunds

Return requests should be started before sending anything back. We will confirm the return steps, packaging requirements, and evidence needed for your order.

For full details, use the Return Policy in the footer. Faulty, damaged, or incorrect goods should be reported promptly with photos and order information.

Aftercare

Keep your invoice, warranty card, manuals, spare links, and original packaging. These items are useful for warranty support, resale value, and safe transport.

Avoid exposing watches to water beyond their stated rating, strong magnets, impacts, extreme temperatures, perfumes, solvents, or unauthorised repair work.